Interbank is one of Peru’s leading financial institutions, offering a broad portfolio of products for both individual and business customers. As part of the Intercorp group, Interbank is regarded as a benchmark for innovation and digital transformation within the banking industry.
Role & Team
UX / UI Designer (2019 – 2020)
Responsibilities: User Research & design, competitive analysis, flow-charts, prototyping, usability testing, design handoff
Team: Design team, Product Owner, Developers, PR team, Innovation squads
Digital Transformation: Our Goal
Our aim was to redesign and modernize Interbank’s Corporate Online Banking platform to better support the complex needs of business users.
To achieve this, we carried out user interviews, workshops, shadowing sessions, data analysis, and ideation sessions, which allowed us to map pain points, understand workflows, and define opportunities for improvement across the entire platform.
Financial services for companies
Business clients interact with a complex ecosystem of financial products — including financing, bill and service payments, mass transfers, and foreign-currency exchange. To design a truly useful platform, we mapped the 360° customer experience alongside the functional intricacies of these services.
In this redesign, we revisited and digitalised existing functionalities to deliver seamless, business-centric workflows.
Currency-exchange
User challenge: Corporate clients traditionally placed large FX transactions by phone with bank traders, a manual, opaque and time-consuming process.
Solution: We designed a new module inside the “Transfers between accounts” section that includes a currency exchange simulator, live exchange-rates, and a benefit-notification window so users can self-serve faster and more transparently.
Negotiable Invoice
User challenge: Clients were submitting documents in multiple formats or with inconsistencies, triggering manual bank-side processing, long wait-times, and high volumes of support tickets.
Solution: We digitised the product workflow and embedded guidance into the platform, enabling users to submit electronic invoices more smoothly and reducing bank-dependency.
